Office de Tourisme****
11 rue du Maire Massing
BP 50339
F-57203 SARREGUEMINES Cedex
Tél. : + 33 3 87 98 80 81
Fax : + 33 3 87 98 25 77
Opening hours :
Mon to Fri 9.30 a.m. to 6.00 p.m.
Sat/Sun 10.00 a.m. to 5.00 p.m.
Sun 10.00 a.m. at 1.00 p.m.
(1 st October to 30 April)
Guided visits for groups upon reservation:
tel +33 3 87 98 80 81
Services to customers
In the framework of AFNOR certification, the Tourist Office makes the following commitment to its customers:
Customer Quality Charter:
1- Professional and personalised welcome
2- Promotion of local, regional, national, and cross-border tourist information
3- 24 hour promotion of information concerning the City of Faience
4- Reliability of Information
5- Evaluation of customer satisfaction
The President
M. Bruno Neiss
RECEPTION AND INFORMATION SERVICE OF THE TOURISM OFFICES AND INFORMATION BUREAUS
Awarded by AFNOR Certification
www.marque-nf.com
Reception and information Service
Facilities adapted for disabled visitors:
automatic doors, detector loops, adapted information panels...
Distribution of local, departmental, regional, national and cross-border documentation, distribution of lists for accommodation, restaurants and tourist sites.
Documentation in Braille: Faience Circuit, Museum of Faience Techniques.
Specific promotional services
'Ambassadors of Lorraine ', 'SaarMoselle Future Ticket', 'Terroir & Patrimoine '.
Reply service to requests from a distance (post, e-mail, fax) and answering service (voice-mail).
Opening hours of reception:
· From Monday to Friday from 9.30 a.m. to 6 p.m. non-stop.
· Saturday: 10 a.m. - 5 p.m.
· Sunday (May-September): 10 a.m. - 5 p.m..
· Sunday (Oct.-Apr.): 10a.m. - 1 p.m.
Display of emergency numbers.
Convenience services:
Ticket sales, stamps, pre-stamped envelopes, telephone cards, faxes, itineraries. Shop: guides, walking maps, thematic books, post cards, objects in faience and crystal, and so on.
Guide and event services:
Provision of guided visits for groups, all year upon reservation, and guided visits for individuals for set days and times in July-August, free every 1st Sunday of the month. Programming of wheelchair visits upon reservation. Organisation of annual competitions (House Flower Displays - Lights) and thematic exhibitions.
We are interested in your opinion:
Satisfaction surveys, suggestions book, Visitors’ book, complaints.
Services for professionals:
Promotion of tourism and richness of local culture in cooperation with Moselle Tourism, Lorraine Tourism, and the Maison de la France:
- Fairs and marketing operations
- Distribution of documents supporting commercialisation (for professionals)
- Location of display windows and stands, Internet links.
- Assistance / support/advice for professionals.
- Coordination of the local actors of the tourist sector.
- Local micro-observatory of tourist frequentation.
- Press Relations Service.
